Powered by nature / run by people / driven by excellence
At Rural Energy we are passionate about what we do. We are one team - tight-knit, dynamic and driven by excellence. You’ll see that in how we work with you – from your first contact with us through every stage of your project.
The team consists of several departments who all work together to deliver your biomass project. Departments include Finance, Technical Sales, Partner Network, Design, Operations and Aftersales – plus the helping hand of IT and Marketing who make our designs and ideas come to life.
Paul is the longest serving member of the Rural Energy executive team. Since joining the business back in 2002 he's worked his way through the ranks to be appointed Managing Director back in 2012. Paul has since overseen the growth and successes of Rural Energy.
Recognised as an expert in the biomass sector, Paul has degrees in Mechanical Engineering and Renewable Energy Systems Technology. He is a key figure in the rapidly expanding biomass market and has advised trade associations such as the Renewable Energy Association and Wood Heating Association, lobbied Government regulations and been a spokesperson for biomass installation safety regulation.
Paul joined the Board as Chairman in April 2015. He is a Chartered Mechanical Engineer and over an extensive career has held a number of senior roles across the renewable energy, oil and gas and water industries including FTSE 250 main board plc experience. Prior to joining Rural Energy, Paul was Chairman of Green Highland Renewables, a run of river hydro business and Aquamarine Power - a wave power business. Paul is also CEO of EIDC - a business that develops renewable energy projects.
As a Director of the Wates Family Office which serves the owners of Wates Construction Group, Duncan represents the Wates family interest in Rural Energy. His previous roles have included serving as Chief Operating Officer for the South East England Development Agency (SEEDA) and Commercial Director on the NHS LIFT program for Carillion plc. From 1997 to 2002 he was Managing Director of Hong Kong Land Infrastructure where he managed the completion of a number of investments in transportation, power, water, telecoms and logistics projects in the Asian region.
Richard founded Rural Energy Ltd in 2002 and has previously served as both Managing Director and Chairman. He guided Rural Energy through the early years of the embryonic development of the biomass heating industry. He was also the founder of English Wood Fuels, the biomass fuel supply business; now part of the Forest Fuels/AMS Group. Richard is Senior Partner of his own farming business and Managing Director of an agricultural supply business as well as directing and project managing a community rural broadband company.
Once we've installed your biomass boiler, you can choose from a range of ongoing care options to give you the support you're looking for – it's all part of our commitment to service and quality. Our friendly, professional servicing and aftersales team deal with everything from helping the hundreds of clients who take out service and maintenance contracts with us every year, to arranging remote monitoring.
Servicing: Our network of fully qualified installation, commissioning and servicing engineers have decades of experience between them. Based across mainland UK, they all have exemplary safety records and will work with you to ensure your boiler is performing safely and efficiently.
Remote support: Our in-house technical support engineers are here to support you remotely – this highly knowledgeable team resolve many installation and product queries, boiler faults and other issues over the phone.
Our project managers oversee the smooth running of your biomass solution from day one. They'll be your point of contact until your project's completed, helping to make sure it's delivered on time, on budget and to the highest possible standards.
Our project managers have successfully dealt with many large scale biomass projects and frameworks over the years. To read about our expertise in action, check out the Bernard Matthews biomass roll out case study
Every biomass project is different. Whatever your needs – from a basic plant room and fuel store to a complex district heating scheme - our technical design team can provide the 3D biomass design to suit - including BIM compliant designs.
At Rural Energy, we're committed to driving innovation in our field and our team also excel at designing and developing new products like our extremely popular Heat Pods.
Keeping deliveries, stock and parts moving efficiently are the procurement, logistics and warehouse teams. With strong relationships with suppliers and couriers, they're responsible for boilers arriving on site at the agreed time, for a constant stock of spare parts being in our UK warehouses and for engineers having all the kit they need.
Don't forget - order by midday and your spare parts will arrive within 24 hours.
For us, great service means making sure you get what you need from us, when you need it.
If you operate within the construction supply chain or have a commercial biomass project, you'll enjoy the support of one of the Specification Managers in our sales team. Fully trained in biomass technology and with years of technical experience in the renewables sector, they'll use their extensive knowledge to assist you with background planning, and provide you with working diagrams and a quotation for your biomass project. They're backed up by other members of our sales team - highly experienced engineers and sales representatives.
If you have a smaller-scale need for a biomass boiler heating solution rest assured your custom is just as important to us and we'll offer you a first class service through one of our highly trained Partners.
Contact our sales team to discuss your biomass project